Remote Live Chat Specialist Job at FDF Energy Services LLC., Crowley, LA

dUVsWlNpM0FSNkg0bHE1c200Q3VBZlJnOGc9PQ==
  • FDF Energy Services LLC.
  • Crowley, LA

Job Description

Job Description:

FDF Energy Services is seeking a highly skilled and customer-focused Live Chat Specialist to join our team. As a Live Chat Specialist, you will be responsible for providing exceptional service to our customers via live chat, resolving their inquiries, addressing their concerns, and providing product information to ensure customer satisfaction and loyalty.

Responsibilities:

- Respond to customer inquiries in a timely and professional manner via live chat

- Resolve customer complaints and concerns in a fair and satisfactory manner

- Provide product information, features, and benefits to customers

- Process orders, returns, and exchanges as needed

- Collaborate with internal teams to resolve customer issues

- Document customer interactions using our CRM software

- Meet and exceed customer service metrics and goals

Requirements:

- High school diploma or equivalent required; associate's or bachelor's degree preferred

- 1-2 years of customer service experience, preferably in a live chat environment

- Excellent communication, listening, and problem-solving skills

- Ability to work in a fast-paced environment and adapt to changing priorities

- Strong customer service skills and a customer-centric attitude

- Proficiency in CRM software and Microsoft Office

- Ability to work a flexible schedule, including evenings and weekends (if required)

Benefits:

- Competitive salary and benefits package

- Ongoing training and development opportunities

- Collaborative and dynamic work environment

- Recognition and rewards for outstanding performance

- Health insurance benefits and other perks may be available based on eligibility

- 401(k) retirement plan with company match

- Paid time off and holidays

- Discounts on energy services and products

- Opportunities for growth and advancement within the company

By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.

Powered by Homebase . Free employee scheduling, time clock and hiring tools.

Job Tags

Holiday work, Remote job, Flexible hours, Afternoon shift,

Similar Jobs

Lawrence Berkeley National Laboratory

Electronics Engineering Associate Job at Lawrence Berkeley National Laboratory

Berkeley Labs Engineering Division is seeking an Electronics Engineering Associate to support the Advanced Light Source (ALS) Electrical Engineering Group. This role involves resolving moderately complex technical issues, collaborating with scientists and engineers, and... 

Kaiser Foundation Hospital Pharmacy

Labor & Delivery (LD) - Critical Need Job at Kaiser Foundation Hospital Pharmacy

 ...Details Client Name Kaiser Foundation Hospital Pharmacy Job Type Travel Offering Nursing Profession...  ...Specialty L&D Job ID 29871308 Job Title Labor & Delivery (LD) - Critical Need Weekly Pay $3192.0 Shift... 

Earnest

VP, Data & Analytics Job at Earnest

 ...trillion-dollar problem. We enjoy tough challenges knowing that if we persist through them we will make a difference. Impact is a Team Sport We maximize our impact when we act as one team. We each play our part and put team success above personal achievement. Earnies... 

Worldwide Flight Services

Ramp Associate MSY Express Operations Job at Worldwide Flight Services

 ...over 22,200 of the finest professionals in ground handling across a global network of more...  ...: loading and unloading of cargo (mail, express, baggage, freight, and company material)...  ...connect/remove ground power and ground start units. May be required to clean the exterior of... 

Jobot

Warehouse Manager Job at Jobot

 ...more.Base pay range $87,000.00/yr - $110,000.00/yrJob detailsWarehouse Manager - Food productionThis Jobot Job is hosted by Jamal...  ...warehouse operations, including receiving, storage, order picking, packing, and shipping.Ensure inventory accuracy and proper storage of...