Job Description

Retail Associate

The Retail Associate is responsible for carrying out the front-line selling effort, creating the ultimate fan experience, ensuring operation excellence and flawless execution of store operations. Retail Associates will drive results through effective communication and a demonstrated ability to work as a member of a winning team. The Retail Associate will be expected to work a part-time schedule which can include days, nights, weekends, extended hours on game days and during events.

General Duties and Responsibilities:

• Greet fans and ask questions ensuring fans enjoy a top-notch shopping experience.
• Make recommendations based on observations and conversations with fans.
• Maintain sales floor and/or stockroom standards with an eye to detail.
• Process sales transactions via the Fanatics Point of Sale System (POS)
• Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented.
• Understand Fanatics Values and how they relate to the Retail Associate role.
• Perform additional responsibilities as assigned by the Leadership team.

Education, Experience and Requirements:

• Minimum 18 years of age, High School graduate or equivalent
• Experience working in retail and/or sales preferred.
• Ability to work independently and responsibly in a fast-paced environment.
• Foreign language skills are a plus.

Job Knowledge, Skills, and Abilities:

• Possess a fun, outgoing, confident, and professional demeanor.
• Ability to build product knowledge.
• Ability to work as a member of a team in fast paced environments, serving a diverse fan base.
• Ability to maintain high standards of organization and cleanness.
• Proven ability to overcome obstacles while maintaining a positive, can-do attitude.
• Strong communication, literacy, and numeracy skills
• Ability to be punctual, consistent, and reliable on the job.

Physical Demands:

• Regularly required to sit stand, reach, bend and move about the facility as needed.
• Must be able to lift and carry up to 30 lbs.
• Game Day/ Event scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shop.

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