Role Responsibilities
Lead Automation Platform Operations including RPA platform support to ensure high availability of the platform
Responsible for operations of the automations running on the platform This includes an estate of RPA bots and other automations that are part of the Automation ecosystem at Client
Responsible to handle infrastructure needs of the Automation platform
Experience in UiPath Development as well as supporting them in Production
Experience in Monitoring Orchestrator BOTs for failures troubleshooting and fixing them
Work with Nearshore and offshore Operationsplatform support team to ensure service requests incident change and problem management within defined Service Level Agreements
Work with UiPath Support team to resolve UiPath product issues within defined SLAs
Ensure effective communication and coordination with infrastructure cloud hosting services team UiPath and Azure teams in case of major incident management
Engage and collaborate with various Business Units who are the RPA and Automation Platform users
Willing to work in CST shifts to manage the bots that span multiple timezones and are governed by strict SLAs Also extend on call support during weekends and month ends whenever required including nonBusiness hours
Actively engage with stakeholders from multiple business functions to ensure effective communication and information exchange to meet business expectations
We are looking for a Professional and if you have these skills we would like to speak to you
GraduatePostgraduate in Science Engineering Computer Science
10 years of relevant IT experience with at least 34 years of experience in managing RPA operations
Experience in managing UiPath platform
Experience in ITIL process Service Now ticketing tool
Experience in Azure Cloud ITSM and Agile practices GitHub Azure DevOps
Must have experience on the following
UiPath Orchestrator Computer Vison UiPath Insights UiPath Automation Cloud Test Manager Configuring Robots and Users complete Orchestrator Management Cyber Ark APIs Code deployments exp on UiPath Code reviews
Must have experience on VB Scripting and Dot net
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