Job Description

Job Description

Role & Responsibilities

This role will serve as a first level resource and support to the broader Commerce People organization and to assist employees and managers in day-to-day HR needs. This role may handle a variety of issues including, but not limited to new hire onboarding, I9s, background checks, terminations, exit interviews, status changes, data entry updates, visas, basic benefits inquiries, HR process and SLA documentation, and other routine HR inquiries.

• Initiate and monitor new employee onboarding from offer through day one
• Ability to communicate effectively with all levels of employees and new hires
• Initiate and ensure I9 compliance of new hires
• Partner with tech team for equipment and software set up
• Ability to manage projects: Intake/scope, timeline, resources, and communication throughout the project lifecycle
• Maintain knowledge of organizational and departmental policies and procedures; assist in drafting and documentation; update and maintain regularly
• Ensure data accuracy and maintain high level of data integrity in HR systems
• Responsible for handling employee related administrative, data entry, reporting and reconciliation tasks as appropriate
• Troubleshoot and resolve basic level HR issues ensuring a timely response and follow up to the employee
• Train and educate employees and managers on HR self-service options and capabilities
• Ability to work with HR leaders across the organization to streamline administrative tasks and looking for opportunities to improve process and work habits
• Continuous training and learning of HR systems to serve as liaison between Commerce and FHI shared services team on system related capabilities
• Continuously pursue process and system efficiencies; operate with high levels of confidentiality and integrity
• Ability to flex work hours to accommodate business needs during high volume times

Requirements

• An ability to work independently; comfortable dealing with ambiguity and changing environment
• Excellent verbal and written communication skills
• Attention to detail and strong customer service skills
• Strong organizational and multi-tasking skills
• Excellent analytical and problem-solving abilities
• Documentation management and ability to use project management tools
• Attention to details even under pressure
• Time management skills with the ability to meet deadlines
• Minimum two (2) years' experience in human resources and/or customer-facing role
• Experience in human resources preferred
• Ability to understand technical requirements and HR systems
• Can maintain professionalism and strict confidentiality with all materials, and exercise discretion when interfacing with the business
• Bi-lingual (English/Spanish) preferred

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