Job Description

Job Description

Job Description

VALUES:

At AccelerEd, our values are the foundation of everything we do, shaping our relationships with clients, partners, and team members across the organization. Embracing these values is key to driving the company’s objectives, inspiring employees to reach new levels of productivity, and helping them achieve their professional goals. Our core values—Act with Integrity, Focus on Customers, Engage with Respect, Collaborate Always, and Innovate with Passion—guide us in delivering excellence and fostering a culture of growth and success

POSITION SUMMARY :

We are seeking an experienced Senior Salesforce Release Manager to oversee and manage the end-to-end release process for multiple Salesforce orgs. This role is critical in ensuring that all releases are delivered on time, within scope, and with high quality. You will work closely with cross-functional teams, including development, QA, and business stakeholders, to ensure smooth, efficient, and well-coordinated release cycles across weekly, 3-week, and project-based releases. You will also be responsible for back-promoting changes across lower-level orgs to ensure that all environments remain in sync.

As the DevOps Release Manager, you will be responsible for developing a deployment calendar across several concurrent workstreams, developing a release management plan for every project, mentoring junior release managers for back promotions and ultimately ensuring that our multiple Salesforce orgs stay in sync.

RESPONSIBILITIES :

• Release Management : Lead the planning, coordination, and execution of Salesforce releases, ensuring seamless integration across multiple environments (production, sandbox, lower-level orgs). Coordinate and communicate release activities with stakeholders, including developers, testers, operations, and business owners. Establish and enforce governance frameworks and standards for release management.
• Release Planning: Develop the release management lifecycle throughout our delivery framework; including scheduling the release, coordinating between teams and the deployment of release as per the schedule and timeline. Create and maintain release management dashboards and reports to track key performance indicators
• CI/CD Pipeline : Own and optimize the CI/CD pipeline for Salesforce development, leveraging tools such as Copado or similar to ensure efficient automation of deployment processes.
• Change Management : Work with development and QA teams to define release scope, manage change control processes, and mitigate potential risks related to release execution.
• Back-Promotion : Ensure all changes are properly back-promoted to lower-level Salesforce orgs to maintain consistency and data integrity across environments.
• Collaboration : Partner with Product, DevOps, Business, and IT teams to ensure all release requirements are clearly defined and successfully executed.
• Documentation & Reporting : Maintain clear, thorough documentation for release management procedures, timelines, and status updates. Provide regular reports on release progress, issues, and post-release validation.
• Issue Resolution : Troubleshoot and resolve any issues related to deployments or the release process, including merge conflicts and rollback procedures when necessary. Implement and oversee risk management strategies related to releases.
• Process Improvement : Continuously improve release processes, working to streamline operations and introduce best practices, tools, and methodologies to enhance the release management process.
• Quality Assurance : Ensure that developers, as well as the release and deployment teams, are following DevOps best practices to deliver high-quality software quickly and efficiently.
• Technology Roadmap Review: Stay current with Salesforce platform updates, features, and best practices to enhance the release management process

MINIMUM QUALIFICATIONS, EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES:

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology or an equivalent degree (preferred)
• 7+ years of experience in Salesforce release management, with a strong focus on managing multiple Salesforce orgs.
• 7+ years of experience as a Salesforce System Administrator or Developer
• Proven expertise in CI/CD pipeline management, particularly with Copado or similar Salesforce release management tools.
• In-depth experience with Salesforce deployments , including change sets , ant migration , and Salesforce DX
• Experience in Software Development Life Cycle (SDLC) methodologies
• Experience in Agile methodology, working in 3-week sprints, daily scrums, etc.

• Strong understanding of Salesforce best practices and functionality
• Previous experience working in a SCRUM or agile environment preferred

Required Qualifications

• Salesforce Certifications : Salesforce Certified Administrator.
• Copado Certifications: Copado Fundamentals I and II Certifications

Preferred Qualifications

• Salesforce Certifications : Salesforce Certified Developer or Salesforce Certified Platform App Builder.
• Copado Certification s: Additional Copado certifications
• Project Management : Familiarity with project management tools (e.g., Jira , Trello, ADO ) and experience in planning and managing large, complex releases.
• Problem-Solving : Strong troubleshooting and problem-solving skills, with the ability to resolve issues quickly and efficiently during the release cycle.

Knowledge, Skills & Abilities

• Strong understanding of Salesforce architecture, including sandboxes , production environments , and metadata management.
• Hands-on experience with release automation and integration tools (e.g., Copado , Jenkins , Git , Bitbucket , SFDX ).
• Proficiency in using version control systems (Git) and automation tools to ensure a streamlined, repeatable deployment process.
• Familiarity with Agile and DevOps methodologies, and experience in managing releases in a fast-paced, iterative development environment.
• Detail-oriented and organized with the ability to manage multiple competing priorities and deadlines.
• Proactive and self-motivated, with a strong sense of ownership and accountability.
• Collaborative, team-oriented mindset with a passion for continuous improvement.
• Ability to create and enforce robust release management policies, including version control, rollback strategies, and deployment schedules.
• Strong communication and interpersonal skills, with the ability to engage stakeholders across different teams (technical, business, and executive).
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, translate high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

REPORTING:

This position will report to the Delivery and Operations Manager.

PHYSICAL REQUIREMENTS:

This job can be a fully remote position or work in our local offices in Adelphi, MD. This position operates in a professional office environment. The employee may be exposed to various components of an office environment such as florescent lighting, pollen, dust, recycled air, cooling fans, semi-enclosed areas, central heating, seasonal warmer temperatures and office noise. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work varying hours on Monday through Friday given the schedules.
• Ability to work additional hours as project and job demands arise (including evenings and weekends as necessary).
• Occasionally required to move 5 – 40 pounds.
• Ability to remain in a stationary computer position for extended periods of time.
• Ability to use hands and fingers to type.
• Ability to reach with hands and arms for using a computer.

TRAVEL REQUIREMENTS:

Some travel may be required, up to 10% of the time.

Must be authorized to work in the United States for any employer. We are not offering sponsorship now or in the future.

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