Primary Responsibilities:

Establish and expand a UX research function that aligns with overall business goals and product direction.
Plan, conduct, and manage comprehensive research studies using diverse methodologies such as interviews, surveys, usability evaluations, and diary studies.
Champion the voice of the user by providing clear, actionable insights to product, design, and leadership teams.
Build and maintain a centralized library of research outputs, including user personas, reports, and best practices.
Provide guidance and mentorship to junior team members, fostering strong user-centered research skills.
Partner closely with cross-functional teams to prioritize research needs and fully integrate research into product development workflows.
Influence key decisions by communicating research findings through engaging and persuasive storytelling.

Qualifications:

5–6 years of professional experience in UX research, demonstrated by a portfolio of projects that drove meaningful outcomes.
A proven track record of building or scaling UX research programs within an organization.
Deep knowledge and hands-on experience with a variety of qualitative and quantitative research techniques.
Outstanding communication and storytelling abilities, with a talent for delivering insights that shape stakeholder thinking.
Preferred: Experience in casino gaming, entertainment technology, or other fast-moving digital industries.
Ability to thrive in a hybrid work setting, spending 3–4 days per week onsite in Jersey City, NJ.

3 days per week,