Job Description

• This position exists to design and support the emerging and future direction of VOIP (Voice over Internet Protocol) infrastructure, integration of IP telephony with LAN, WAN and other network-based services.
• Provides leadership for implementing new VOIP services, and support of existing installations. Serves as end user and corporate main point of contact for VOIP technology.
• This position is responsible for the design, implementation, administration, and support for all voice network components in adherence with defined policies and procedures.
• This position will also provide mentoring and training to existing and future network staff.
• This position requires a solid knowledge of networking technologies coupled with polished business skills and serves as an expert for the department.

Job requirements:

• Associate’s degree or Technical Certificate in a related field is required. Prefer a Bachelor’s degree in System/Computer Technology and/or a minimum of 5 to 7 years’ experience in a technical systems environment demonstrating progressive capabilities, or an equivalent combination of education & experience.
• Experience with Cisco Unified Call Manager, Unity Messaging, Voice Gateways, Unified Contact Center Express (UCCX), Telephone instruments, Cisco Emergency Responder E911 required.
• Experience in OS networking, DNS, WINS, DHCP, Content distribution technologies, network design, data/network and information security, network management and network management tools, use of packet capture and other troubleshooting tools required.

Certifications, Licenses, Registrations

• Cisco IPCC Express Certification preferred. Scripting and advanced reporting focus preferred.
• Cisco Certified Network Associate (CCNA) Voice certification preferred.
• Cisco Certified Network Professional (CCNP) Voice certification preferred.
• Cisco Intelligent contract Management (ICM) preferred.
• Cisco Computer Telephony Integration (CTI) certification for ICM and IPCC preferred.
• Cisco Certified Network Associate (CCNA) Network certification preferred.

Job Tags

Similar Jobs