Job Description
What you’ll need to succeed as a Shop Customer Service Representative at XPO
Minimum qualifications:
- 2 years of customer service experience
- Strong computer skills, including Microsoft Office
- Available to work a variety of shifts, including days, and occasional after-hours and/or weekends
Preferred qualifications:
- Transportation industry experience
- Experience in a vehicle maintenance shop
- Excellent verbal and written communication skills
About the Shop Customer Service Representative job
Pay, benefits and more:
- Pay starts at $22.01/hour
- 7:00am-3:30pm Monday - Friday
- Full health insurance benefits on day one
- Life and disability insurance
- Earn up to 13 days PTO your first year
- 9 paid company holidays
- 401(k) option with company match
- Education assistance
What you’ll do on a typical day:
- Act as a liaison between shop management, external vendors and category management
- Review, update, and make data entries related to shop cost and supply on parts in computerized maintenance management system (CMMS)
- Communicate with vendors via phone, email and in person about preauthorized repairs including shipping parts, PO creation and closing final invoices
- Inventory control including shop cycle counts, maintaining proper inventory on hand, processing core refunds, stocking parts and processing credits for returned parts
- Monitor work orders to ensure parts are checked out properly
- Monitor various reports to ensure compliance
- Create and close purchase orders
- Create Pro numbers to track shipments
- Set up invoices to be paid and coordinate with A/P to ensure timely remittance
- Other tasks and responsibilities related to supporting the shop staff
Shop Customer Service Representatives are required to:
- Safely move and/or stand for extended periods of time in a shop and office setting
- Tolerate occasional loud noise levels
- Move objects of various shapes, sizes, and weights frequently up to 50 lbs. and occasionally greater than 75 lbs.
- Reach (including above your head), bend, climb, push, pull, squat and kneel as necessary to perform the job duties
- Safely operate a forklift (training certification provided) to unload or move large parts pallets, as needed #PIQ
About XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statement here.
PandoLogic. Category:Retail, Keywords:Store Worker, Location:Carlisle, PA-17015
Job Tags
Holiday work, Shift work, Weekend work, Monday to Friday,