Job Description
Company Description:
Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
Our Guiding Principles:
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment
Job Description
WHAT YOU WILL ACCOMPLISH
- Provide consistent professional massage modalities and body treatments in accordance with spa protocols and accepted certification practices to male and female guests. Develops an appropriate treatment plan based on the guest's needs and requests. Does not provide medical advice.
- Provides the highest level of customer satisfaction by listening and understanding guests' needs and desires. Maintains and expands the patronage of spa and salon by actively promoting/upselling additional treatments, services and retail products. Maintains knowledge of other services and amenities of the property. Explains features and benefits of spa products, treatments and services to guests. Provides answers to pre-treatment and post-treatment questions.
- Manages time efficiently to maintain tight schedule, prepare for guests and execute all treatments. Monitors schedule to minimize delays.
- Demonstrates respect, sensitivity and concern for guests' needs in a professional manner. Maintains strict confidentiality according to department procedures and guidelines. Follows proper draping procedures and Blood Borne pathogen procedures at all times.
- Uses computer systems to accurately enter information, chart and document each guest seen.
- Must wear slip-resistant shoes. Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has the responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
- Reporting to work as scheduled (on time and on a regular basis) is an essential function of the job.
- Complies with room set up and sanitation procedures, inventory and linens guidelines. Assists in maintaining cleanliness and restocking of all treatment rooms.
- Resolves guest complaints within scope of authority, otherwise refers the matter to management. Ensures all guest communications are in compliance with Spa department and hotel standards. Notifies supervisor and/or Security of all unusual events or circumstances, inappropriate guest behavior, missing items, or alleged theft. Always ensures safety of guests when performing treatments. Keeps immediate supervisor promptly and fully informed of any problems, potential safety issues, adverse reactions, or unusual situations so prompt corrective action may be taken. Communicates with other departments and staff to fulfill guest needs.3
- May take lead role during absence of management.
- Improves job knowledge by attending training sessions as instructed.
- Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.
WHAT YOU WILL BRING
- Diploma or certification in Massage Therapy required to obtain a license/permit in the state/county/city of the spa.
- Three to five years of experience as a licensed Massage Therapist in similar environment (i.e. spa, hotel, med spa, or resort) desired. Must successfully complete a skills assessment if conducted at the spa. Ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction.
- Trained and certified in all basic massage techniques. Must be able to perform all massage treatments offered by the spa for both men and women. Able to deliver diverse massage modalities, including Swedish and Deep Tissue. Understands contraindication for massage therapy. Five or more years of related and progressive Food & Beverage experience with two years as a Manager in similar setting.
GREAT IF YOU HAVE
- The ability to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts due to the cyclical nature of the hospitality industry.
- The ability to serve needs of guest through use of the phone, computer and face-to-face interactions. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion.
- Strong communication and interpersonal skills and commitment to a high level of guest satisfaction.
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Pacific Hospitality Group
Job Tags
Holiday work, Local area, Immediate start, Shift work, Weekend work,