Job Description

Kerns Fine Jewelry is a trusted family-owned retailer specializing in high-quality jewelry and timepieces, known for carrying pieces of exceptional craftsmanship and timeless design. Located in the heart of Burlingame since the 1960s, Kerns Fine Jewelry provides a refined shopping experience and personalized customer service.

We are seeking an accomplished and dynamic Store Manager to lead our Burlingame location. The ideal candidate will bring a proven track record in luxury retail management, exceptional leadership skills, and a passion for delivering unparalleled customer experiences.

Key Responsibilities

Leadership & Team Management

• Recruit, train, and mentor a high-performing retail team dedicated to delivering exceptional service.
• Set clear expectations, provide constructive feedback, and collaborate with management on performance evaluations.
• Foster a collaborative, motivated, and professional work environment that aligns with the Kern Fine Jewelry values.

Customer Experience

• Ensure every client interaction reflects the highest standards of luxury and personalization.
• Cultivate and maintain long-term relationships with clientele, fostering loyalty and repeat business.
• Handle high-profile or complex client situations with professionalism, discretion, and poise.

Store Operations

• Oversee daily store operations, including opening and closing procedures, inventory management, and visual merchandising.
• Ensure compliance with company policies, operational procedures, and multi-brand standards.
• Analyze sales performance, prepare reports, and implement strategies to drive growth and improve efficiency.
• Identify and pursue opportunities to enhance the guest experience, including partnerships with the local community and hosting exclusive events.

Brand Representation

• Serve as an ambassador for Kerns Fine Jewelry, embodying the store’s legacy of excellence and sophistication.
• Represent the store at local events, industry functions, and client gatherings.
• Collaborate with the team to execute in-store events, promotions, and initiatives that elevate the brand experience.

Qualifications

• Experience : 3-5 years of management experience in luxury retail, with a preference for expertise in fine jewelry, high-end watches, or premium fashion.
• Leadership Skills : Proven ability to inspire, lead, and develop a team to exceed goals and expectations.
• Client Focus : Exceptional interpersonal and communication skills, with a strong aptitude for building and maintaining client relationships.
• Business Acumen : Strong analytical, organizational, and problem-solving skills; adept at interpreting sales data and implementing growth strategies.
• Knowledge : Passion for luxury goods and an appreciation for fine jewelry and timepieces; industry knowledge is a plus.
• Technology : Proficiency in retail management systems, CRM platforms, and Microsoft Office Suite.

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