Job Description

Duties of Position :

• Answer student questions through email using our Salesforce system
• Use a script to complete high volume calling campaigns
• Analyze reports and data entry
• Answer phone calls from students as needed
• Assist OSFA staff with projects
• Use a script to complete calling campaigns
• General office duties include copying, filing, document intake and scanning
• Other duties as assigned

Schedule Information :

OSFA will work together with the student aide to determine a weekly schedule based on student's availability. Students cannot work during scheduled class time. Flexible schedule but must have availability to work during our regular open hours of Monday-Friday 8am-4:30pm. Maximum of 20 hours per week.

Maximum hours per week : 20

Education Requirements : In order to apply for this position, you must be a current Harper College student, enrolled in at least six credits per semester (three credits for Summer), and be in good academic standing.

Experience Requirements :

• Detail oriented and organized
• Able to meet deadlines
• Fast learner
• Reliable
• Strong communication and phone skills
• Microsoft Word and Excel skills a plus

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