Job Description

Job Description

About the Role

We are seeking a Technical Product Manager to lead the lifecycle of our mission-critical 3rd party integration platform —the backbone of how external systems connect to our SaaS application. These integrations include flat file exchanges, secure FTP processes, and real-time APIs , and are essential to our customers' businesses, requiring 24/7/365 reliability .

This role requires deep technical fluency, hands-on validation, and close collaboration with engineers, tech leads, customer-facing teams, and external partners. You'll shape and execute the roadmap, prioritize development, and ensure production readiness for integrations that power core customer workflows.

Must be able to juggle several complex initiatives at once and provide strategic direction while remaining close to the technical details.

Key Responsibilities

Product Ownership & Technical Leadership

• Own the product roadmap for 3rd party integrations and keep it aligned with business goals.
• Translate business and partner requirements into clear, actionable user stories with testable acceptance criteria.
• Lead technical discovery with engineering to assess feasibility, risks, and implementation paths.
• Continuously evaluate and improve the performance, security, and scalability of integration workflows.
• Ensure technical documentation, partner specs, and internal process maps are well maintained.

Agile Execution

• Prioritize and groom the backlog with attention to value, effort, risk, and sequencing.
• Lead sprint planning, backlog refinement, and retrospectives in collaboration with engineering and QA.
• Oversee integration release schedules, rollout plans, and partner communication.
• Triage production issues and drive incident response workflows in collaboration with support and DevOps.

Program Governance

• Govern the overall integration strategy and platform standards across all partner relationships.
• Define and enforce repeatable onboarding processes for new partner integrations .
• Track program KPIs, such as integration availability, onboarding velocity, and support incident volume.
• Identify systemic issues and champion cross-team initiatives for improved platform stability.

Partner & Stakeholder Management

• Serve as the technical liaison for external integration partners, reviewing their API/flat file specs and resolving data alignment issues.
• Partner with legal and finance to evaluate integration feasibility during vendor onboarding.
• Collaborate with customer support and account managers on escalated integration problems and edge case handling.

Skills & Tools Required

Core Product & Technical Skills

• Experience as a Technical Product Manager or Technical Program Manager within a SaaS environment .
• Proficiency with flat file integration workflows , including CSV/XML transformation and delivery over SFTP .
• Strong working knowledge of RESTful APIs , including testing, authentication schemes, error handling, and payload design.
• Familiarity with data normalization , data contracts , and schema versioning in partner ecosystems.
• Comfort with defining or reviewing OpenAPI/Swagger specs .

Prototyping & Technical Validation

• Skilled in using Postman for validating partner APIs, automating test suites, and exploring undocumented behavior.
• Ability to use Claude or ChatGPT to accelerate research, reverse-engineer example payloads, and prototype new workflows quickly.
• Capable of building rough POCs or technical diagrams to communicate ideas clearly.

Cross-Functional Collaboration

• Experienced in cross-team collaboration with Engineering, QA, DevOps, and Support .
• Ability to balance long-term platform health with short-term customer demands and incident escalations.
• Deep understanding of integration dependencies across business workflows.

Agile & Backlog Management

• Fluency in using Jira, Confluence , or similar systems to maintain backlog clarity and transparency.
• Excellent user story writing, including edge case handling and measurable acceptance criteria.

Communication & Vendor Interaction

• Skilled in technical communication with external vendor engineers and internal development teams.
• Experience negotiating integration timelines and clarifying ambiguous technical specs from 3rd parties.
• Ability to produce clear documentation for internal audiences and external partners alike.

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