UX Conversation Designer Job at Tandym Group, Vienna, VA

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  • Tandym Group
  • Vienna, VA

Job Description

A leading financial services firm headquartered in McLean, VA is currently seeking a UX Content / Conversation Designer to join their team on a contract basis. This is a hybrid role supporting strategic AI and conversational design initiatives, focused on creating user-centric chatbot and IVR experiences.

About the Opportunity:

  • Hybrid or Remote: Hybrid - 10+ days/month onsite at McLean, VA HQ
  • Schedule: Standard business hours
  • Setting: Financial services / enterprise technology
  • Contract Type: W-2 or C2C accepted

Responsibilities:
The UX Content / Conversation Designer will be responsible for:

  • Designing end-to-end conversation flows for chatbot, IVR, and other conversational interfaces
  • Writing and editing natural, user-friendly conversational content that aligns with brand voice
  • Collaborating with product managers, engineers, and UX researchers to develop and implement conversation strategies
  • Leveraging user data and testing feedback to optimize conversational experiences
  • Defining intents, utterances, and dialog logic for NLU platforms
  • Helping to create and maintain internal design guidelines and documentation
  • Promoting accessibility and inclusive language in all conversational touchpoints

Qualifications:

  • 2+ years of experience in conversation design or UX content creation
  • Bachelor's degree in Communications, Human-Computer Interaction, UX Design, or a related field
  • Strong portfolio of conversational work (chat, voice, or multimodal)
  • Proficiency in platforms like Dialogflow, Rasa, IBM Watson, or Voiceflow
  • Strong understanding of UX principles, design thinking, and accessibility best practices
  • Excellent writing and editing skills with an ear for natural language
  • Comfortable working in fast-paced, collaborative environments
  • Strong communication and stakeholder management skills
  • Self-starter with the ability to handle ambiguity and evolving requirements

Desired Skills:

  • Experience in the financial services or fintech industry
  • Background in linguistics, UX research, or technical writing
  • Familiarity with tools such as Figma, Jira, or Confluence
  • Curiosity and empathy when designing for diverse users

Job Tags

Contract work, Remote job,

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