Job Description

We are looking for a new Assistant Director of Program Operations to support the Soulful Synergy team on a local construction training program in New Rochelle. This program is designed to equip individuals with the skills and certifications needed to compete effectively for opportunities arising from the city's construction development boom. The program provides certifications, hands-on training, and job placement support while collaborating with a network of partners to offer additional supportive services to participants.

Soulful Synergy is a full-service, socially conscious consulting company that takes a multifaceted approach to sustainability, workforce, and community development. Our mission is to empower individuals, organizations, and communities to thrive by connecting them with opportunities that maximize the resources available to them.

Overview : The Assistant Director of Program Operations will oversee all aspects of vocational training for a New Rochelle construction training program and coordinate with other staff members to ensure the smooth flow of program activities. They will also engage with the New Rochelle community to establish and manage partnerships for recruiting and enrolling participants, as well as provide wraparound services and employment placement support for those enrolled.

Primary deliverables for this position include assisting the Program Director with reporting to the program funder and managing data collection from program participants. To succeed in this role, candidates should be able to balance and prioritize multiple tasks, confidently interact with participants and community stakeholders, and possess excellent communication and teamwork skills. Ideal candidates would have prior experience managing the Eligible Training Provider List (ETPL) process in Westchester.

Responsibilities:

• Support managing all programmatic aspects, such as scheduling, outreach and recruitment, curriculum delivery, and follow-up.
• Work with instructors and the Intake Coordinator to ensure key participant data is captured in a timely manner according to procedure. 
• Manage Office Procurement, ordering supplies, materials, and other items necessary to the successful operation of programs.
• Follow up with participants following lapses in attendance and coordinate with the Case Manager to support participants with wraparound services when necessary.
• Manage Office space and coordinate with external stakeholders on scheduling events, deliveries, inspections, etc. 
• Assist the Program Director with reporting on key deliverables, including the number of participants who received vocational training (both completers and non-completers) and the number of participants who received soft skills training.
• Work with the Program Director to evaluate successes and areas for improvement regarding program delivery, outreach, and recruitment.
• Manage the Eligible Training Provider List (ETPL) process for the New Rochelle Forward space to ensure Soulful Synergy’s ETPL offerings are hosted and conducted at the facility.
• Provide oversight for ETPL-related documentation and ensure compliance with state and local requirements.
• Collaborate with Westchester’s ETPL administrators to streamline approvals and address any issues related to program submissions or updates.
• Work with other members of the program team to make connections within the community for supportive services, employment opportunities, etc.
• Become familiarized with funding sources and stakeholders pivotal to the program’s ecosystem, including the ETPL.
• Work with the Program Director to establish processes and systems flow.
• Other duties and special projects as assigned.

Requirements:

• Alignment with Soulful Synergy’s values, including a commitment to economic and racial justice, building sustainable communities, and the empowerment of individuals.
• 5+ years of experience in Program Management required.
• Experience with Westchester’s ETPL processing strongly preferred.
• Bachelor’s Degree strongly preferred; HSE with commensurate experience accepted.
• Excellent organizational and communication skills (written and oral).
• Computer skills, including MS Office, Word, Zoom, and Google Suite.
• Comfortable with data entry.
• Bilingual Spanish/English is a bonus.
• Salesforce experience strongly preferred.
• This position requires attendance on-site in a hybrid schedule.

Salary: $78,000

Benefits and Time Off:

At our company, we believe in supporting our employees both in and out of the workplace. Here’s a breakdown of the benefits and time off policies:

• Health Coverage: We offer comprehensive medical, dental, and vision insurance, with the company covering 75% of the premiums and the employee responsible for 25%.
• Life Insurance: Employees have the option to enroll in group life insurance valued at $50,000, fully funded by the employee.
• Paid Time Off (PTO): Employees accrue 120 hours of PTO annually. Up to 40 hours of unused PTO can be carried over into the following year, with any excess forfeited upon termination.
• Sick Days: Paid sick days are set at 12 per year. Sick days do not carry over into the next year and are forfeited upon termination of employment.
• Company Holidays: Our company observes several holidays throughout the year, including New Year’s Eve, New Year’s Day, Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous Peoples’ Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, and Christmas Day. These holidays are subject to change at the company’s discretion to meet our operational needs.

We are committed to providing a robust benefits package that supports our team members' health, well-being, and life balance.

How to Apply: To apply for this position please send your resume and cover letter to Adrian Paling at apaling@soulfulsynergy.org . Please use the following as the Subject Line of the email: “Assistant Director of Program Operations”.

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