Shank Bros Auto Transportation in Vestal, NY is looking for one chat support agent(entry level) to join our team, Our ideal candidate is a self-starter, motivated, and reliable. We are seeking a highly skilled and customer-focused Chat Support Agent to join our team. As a Chat Support Agent, you will be responsible for providing exceptional customer service and support to our clients and customers through live chat, ensuring a seamless and personalized experience.
Key Responsibilities:
· Respond to customer inquiries and resolve issues through live chat
· Provide product information, answers, and solutions
· Collaborate with internal teams to resolve complex issues
· Utilize knowledge base and resources to stay up-to-date
· Maintain high-quality service standards and response times
Benefits:
· Competitive salary and benefits package
· Opportunity to work with a dynamic and innovative company
· Professional development and growth opportunities
· Collaborative and supportive work environment
· Flexible working hours and remote work options
· Access to cutting-edge technology and software
· Recognition and rewards for outstanding performance
· Paid time off and holidays
· Opportunity to work on exciting and challenging projects
· Professional membership and certification opportunities
· Access to training and development programs
Requirements:
· 1-2 years of experience in customer service, live chat support, or a related field
· Excellent communication, problem-solving, and typing skills
· Ability to work independently and as part of a team
· Proficiency in live chat software and technology
· Strong attention to detail and analytical skills
· High school diploma or equivalent required; associate's or bachelor's degree preferred
We are looking forward to receiving your application. Thank you.
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