Communications Specialist - Remote Job at Lensa, Madison, WI

dVVoV1N5YkZUSzc3bWExa2tJMnJBUEJoK1E9PQ==
  • Lensa
  • Madison, WI

Job Description

Lensa is the leading career site for job seekers at every stage of their career. Our client, Pearl Interactive Network, is seeking professionals. Apply via Lensa today!

Pearl Interactive Network is recruiting to hire Communication Specialists.

The Communications Specialist is responsible for answering in-coming phone calls from consumers and providing knowledgeable responses to inquiries in a courteous and professional manner. The Communications Specialist is also responsible for assisting callers with filling out questionnaires and submitting the questionnaires electronically for processing.

Pearl offers a Competitive Compensation and Benefits package to include:

  • Medical, Dental, Vision, and Life Insurance
  • Paid time off, Paid holidays
  • 401K eligibility
  • Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.

Operating Hours

Technical Equipment, and Remote Office Requirements:

  • Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. Test your network at speed.cloudflare.com to verify before you apply.
  • Ethernet cable access. Wi-Fi-only connectivity is prohibited.
  • Private and secure workspace within your home. Away from noise and distractions.
  • Computer equipment, monitor, and headset provided.

Essential Duties And Responsibilities

  • Answer in-coming phone calls from consumers.
  • Respond promptly to customer inquiries.
  • Capture call information and summarize nature of call.
  • Retrieve and transcribe voicemails from consumers.
  • Provide additional information from website and provide information to assist to consumers.
  • Contribute to team effort by accomplishing related results as needed.
  • Communicate and coordinate with colleagues as necessary.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Ensure customer satisfaction and provide professional customer support.
  • Performs other related tasks as assigned.

Education And/or Work Experience Requirements

  • High School diploma or equivalent required.
  • Minimum 6 months customer service, secretarial, and/or telemarketing experience required or equivalent military experience.
  • Bilingual in English and Spanish, preferred.
  • Excellent communication and interpersonal skills.
  • Marketing communication skills including writing and composition of marketing materials.
  • Strong experience and working knowledge of Excel, Power Point and Word.
  • Ability to prioritize tasks appropriately.
  • Ability to work under tight deadlines.
  • Must be able to work independently.
  • Strong verbal and written communication skills.
  • Must maintain skills through continued and on-going training through Learning Management System (LMS) or through client’s own training system.

Physical Requirements

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear. The employee is regularly required to sit for prolonged periods of time. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background Investigation, Drug Screening, And Skills Assessment Required

Pearl Interactive Network, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Job Tags

Holiday work, Work experience placement, Remote job,

Similar Jobs

Pendleton Woolen Mills

Email Marketing Lead Job at Pendleton Woolen Mills

Join to apply for the Email Marketing Lead role at Pendleton Woolen Mills1 week ago Be among the first 25 applicantsJoin to apply for the Email Marketing Lead role at Pendleton Woolen MillsGet AI-powered advice on this job and more exclusive features.Position Summary... 

Prolink

Healthcare Recruiter (2025-3098) Job at Prolink

 ...Are you ready to be the catalyst in connecting exceptional healthcare professionals with life-changing career opportunities? Prolink is seeking experienced and highly motivated Healthcare Recruiters based in Dallas. About Us: Prolink is a premier workforce solutions... 

Dunkin'

RESTAURANT MANAGER Job at Dunkin'

 ...Burnham, Lewistown, Lock Haven or Reedsville locations. As a Restaurant Manager, you will be responsible for overall operations. From local...  ...managerial experience strongly preferred Previous fast food/quick service restaurant experience required Top-notch customer... 

Essentia Health

Ambulatory Pharmacy Technician (48 hours per pay period) Job at Essentia Health

Job Description: Pharmacy Technicians are an integral part of the pharmacy team. Primary responsibilities of this role include processing prescriptions and interacting with and assisting customers to ensure a positive experience with Essentia Pharmacy. Job duties ...

Advanced Hospice

RN Clinical Liaison Job at Advanced Hospice

*Job Description: Advanced Hospice RN Clinical Liaison **Position Overview:* Advanced Hospice is seeking an experienced and resilient RN Clinical Liaison to join our fast-growing team. This role is essential in providing high-quality hospice care by ensuring seamless...