Job Description

About The Role
We are looking for a dynamic Customer Success Representative to manage inbound calls, conduct lead intakes, provide consultations, and use HubSpot to improve customer relationships. This hybrid role (1-2 days remote) is based in Skokie, IL.
Responsibilities
Handle inbound calls, assisting customers with inquiries and support.
Conduct lead intakes and gather information on prospective clients.
Provide consultations, address concerns, and offer tailored solutions.
Utilize HubSpot for customer interactions, lead tracking, and record-keeping.
Collaborate with teams for seamless customer experiences.
Identify opportunities for customer satisfaction and retention improvements.
Assist in developing and implementing customer success strategies.
Provide regular reports on customer interactions and feedback.
Preferred Qualifications
Bachelor's degree preferred.
Experience in sales, account management, or customer success.
Proficient in Google Suite and HubSpot.
Strong communication, organizational, and time-management skills.
SaaS or tech industry experience a plus.
Knowledge of crypto or legal sectors is a bonus.
Eagerness to learn and grow.

Job Tags

Remote job,

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