Job Description

Job Description

Engineering Manager ( React / Node / AWS )

Optomi, in partnership with, a digital marketing client, is seeking an Engineering Manager to sit in their Charlotte, NC office! There is a hybrid structure of 3 days on site in the office, with flexibility for working from home. They are looking for a manager to lead the development of a greenfield telecom platform. You will be responsible for leading a team of engineers, shaping architecture, and integrating telephony with Salesforce CRM to deliver an intelligent, secure, and scalable sales solution. This role requires a strong blend of hands-on technical expertise and proven people management experience.

What the Right Candidate Will Enjoy :

• Work with a global company with over 3K employees around the world!
• Current revenue over $10B with future goals of $100B!
• A hybrid office structure that allows for working from home!
• A 20+ year old company with enterprise scala, built on a startup mindset!

Experience of the Right Candidate :

• 3+ years of experience as an engineering manager in SaaS, telephony, or enterprise call center environments.
• 8-10+ years of strong hands-on experience with React, Node.js, NextJS, TypeScript, and AWS cloud services.
• Experience integrating telephony systems with CRM platforms, particularly Salesforce.
• Familiarity with AI applications in product recommendations, scripting, or conversational interfaces (Python experience a plus).
• Proven experience with distributed systems and global application deployment constraints.
• Infrastructure as Code (Terraform) and CI/CD pipeline management (GitHub Actions).
• Experience managing secure systems handling sensitive data (ISO compliance preferred).
• Excellent architectural, problem-solving, and technical leadership skills.
• Demonstrated experience in performance management and team leadership in a player-coach capacity.

Responsibilities of the Right Candidate:

• Lead, mentor, and manage a distributed engineering team (player-coach approach: ~30-40% hands-on coding, ~60-70% team leadership).
• Drive architecture and greenfield development of the next-generation telesales platform.
• Oversee integration of Genesys telephony system with Salesforce CRM.
• Collaborate on AI-driven features that enhance sales reps’ workflow (script recommendations, conversational interfaces, and optimization).
• Manage CI/CD pipelines using GitHub Actions and Infrastructure as Code (Terraform/IaC).
• Ensure platform compliance with ISO standards and security best practices (handling sensitive data like credit card and social security information).
• Partner with product management teams in Jira to prioritize and deliver features.
• Optimize performance of distributed systems, ensuring global accessibility while keeping data within the US.
• Conduct performance management, career development, and team growth initiatives.

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