Job Description

FCM Meetings & Events - Event Director - NYC, NY

FCM Meetings and Events was born out of the evolution of the Flight Centre Travel Group (FCTG) family of brands. As one of the worlds largest travel agencies, Flight Centres footprint spans across 95+ countries and encompasses over 30 brands of corporate and leisure services. Weve been in the event game since 1986, connecting people across the globe and bringing their visions to life.

The Event Director is responsible for the overall execution and success of events, ensuring seamless planning, coordination, and delivery. This role involves managing event budgets, critical timelines, and logistics while leading and mentoring a support team to exceed client expectations.

Key Responsibilities

• Lead planner on events, responsible for the overall execution and success.
• Effectively manage the support team on each event, delegating tasks, quality control, providing constructive feedback, and training where needed.
• Build and manage the event critical path with all key deadlines and deliverables.
• Build and manage the event budget, from creation, ongoing updates and post event reconciliation
• Motivate, mentor and lead team to executing tasks and exceeding clients expectations.
• Ensure events are keeping correct systems and processes from the outset to ensure error free event management.
• Maintain accurate files & with accuracy in all event critical documents, reporting and communications
• Oversee deliverables for all event logistics pre, onsite and post event including quality control.
• Maintain effective and customer focused communication throughout with all stakeholders.
• Respond to all client enquiries professionally and within the agreed timeframes and to ensure client satisfaction with the response.
• Communicate thoroughly internally with Account Manager and project team.
• Assist with both per event admin tasks and business related tasks to keep the business operating.
• Participate in the available training opportunities, directed by your Business Leader.
• Have competency, growth & development top of mind at all times. To take interest in individual "Brightness of Future".

Experience & Qualifications

• Bachelors Degree in marketing, communications, hospitality, business or related field preferred or an equivalent combination of education and experience will be considered in lieu of a degree.
• A minimum of 5 years demonstrated event, conference and incentive management experience.
• Demonstrated effective customer service skills at a senior level
• Leadership experience
• Proficient knowledge of Microsoft programs such as Word, Excel, PowerPoint, etc.
• Event Management Software: Cvent or similar.
• A knowledge of major suppliers and relevant MICE products/destinations

Work Perks!

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day, Employee Resource Groups, DEI education initiatives, and equitable practices.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising.

Benefits Include

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days, 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible.

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