Front Desk Agent Job at Tru by Hilton, Tampa, FL

dFVSVlNpSEJRS1g1bWFKbGxZNnFBUFpqOHc9PQ==
  • Tru by Hilton
  • Tampa, FL

Job Description

Job Description

Job Description

What Makes a McKibbon Front Desk Agent? 

 

The front desk agent is often the first person to interact with guests. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed. 

 

A Day in the Life: 

  • You will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner. 
  • You will maintain positive guest relations at all times. 
  • You will resolve guest complaints and ensure guest satisfaction. 
  • You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. 
  • You will process all guest check-ins, and verify registration information with the guest. 
  • You will handle overbooked or 'walked' guests. 
  • You will accept and record wake-up call requests. 
  • You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). 
  • You will resolve discrepancies on the room status report with housekeeping. 
  • You will train with and learn Food and Beverage operations to fill in as needed. 

 

Requirements: 

  • Previous experience working as a front desk agent or in a similar role 
  • A high school diploma or equivalent vocational training certificate 
  • Experience working at a hotel establishment (highly desired) 
  • Proficiency with computers 
  • Basic math skills 
  • The ability to provide excellent customer service and maintain a professional demeanor at all times 
  • The ability to input and access information in the property management system and/or points-of-sale system 

 

Ideal Skills & Qualities: 

  • Great verbal and written communication skills 
  • The ability to create a fun and supportive working environment 

 

Perks & Benefits Beyond the Basics: 

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: 

 

Full Time Associates:

  • Comprehensive benefits package including medical, dental, and vision  
  • Life insurance 
  • Pet Insurance
  • Short and long-term disability 
  • Paid time off and holidays 
  • Tuition assistance 

 

Financial & Occupational Wellness: All Associates 

  • Competitive Compensation with incentives (incentives vary by position)
  • 401K Savings Plan with 50% matching funds
  • Associate referral program 
  • Brand and company training classes, workshops and conferences for career growth and development (varies by position)
  • Wellbeats APP to support physical and mental wellness

Personal Wellness: All Associates

  • Fundraising matching funds program 
  • Team volunteer opportunities 
  • 24/7 chaplain services 
  • Exclusive hotel rate discounts 

Any state specific holiday, vacation or benefit requirements will apply

 

Job Tags

Hourly pay, Holiday work, Full time, Temporary work, Part time,

Similar Jobs

Hocking College

Student Employee - Admissions Job at Hocking College

Admissions Student Employee - $12.00 per hour We are currently looking for Hocking College students that want to take part in the beginning of the college journey for future Hawks. This candidate would greet those vising families and potential students arriving on campus... 

Garcia Roofing

Production Assistant Job at Garcia Roofing

 ...PRODUCTION ASSISTANT Garcia Roofing is looking for a Production Assistant to join our team. You will be expected to do daily job planning, coordinate with vendors, customer service, schedule appointments, input leads, and follow up with customers and crews... 

Allied Universal®

Security Officer - Afternoon Job at Allied Universal®

Job Description Allied Universal, North Americas leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture...

Music and Arts

Sourcing Recruiter Job at Music and Arts

 ...The Sourcing Recruiter will drive high-volume sourcing and screening for Music & Arts, while giving uncompromising levels of customer service and helping grow a workforce in alignment with our Enterprise goals and values. Responsibilities will include, but will not... 

Bank of China Limited, New York Branch

Corporate Banking - America Syndicated Loan Center AVP Job at Bank of China Limited, New York Branch

Introduction: Established in 1912, Bank of China is one of the largest banks in the world, with over $3 trillion in assets and a footprint that spans more than 60 countries and regions. Our long-term outlook, institutional weight and global breadth provide our clients...