Job Description
Job Description:
Position: Help Desk / Call Center Analyst
Overview:
The Help Desk / Call Center Analyst provides call centerbased technical support by answering calls and emails, assisting users with logins, password resets, and application navigation, and escalating tickets to Tier 2 support when necessary. This role does not involve wiring, hardware setup, remote access, or equipment handling.
Role Description:
Required Skills:
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