Job Description
We are offering a long-term contract employment opportunity for a Help Desk Analyst I in Waterford, Michigan. As a Help Desk Analyst I, you will be primarily responsible for providing basic L1 Helpdesk Support and managing various tasks such as triaging incoming messages, device setup, and end-user support. Your role will also involve working with Microsoft Teams, O365, and other hardware and software tools.
Responsibilities:
• Provide Level 1 helpdesk support to troubleshoot and resolve technical issues.
• Triage incoming messages to identify, categorize, and prioritize issues.
• Set up devices such as computers, printers, and phones for end users.
• Assist in password resets and Windows updates to ensure smooth operations.
• Offer end-user support through various channels including call, phone, email, and in-person.
• Utilize Microsoft Teams and O365 for communication and task management.
• Perform basic hardware and software printer and phone support.
• Manage tickets in the system, ensuring prompt and accurate resolution of issues.
• Oversee inventory and asset management to maintain accurate records.
• Demonstrate strong organizational skills and customer service abilities in all interactions.
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