Job Description

Benefits: Diverse Work Environment Inclusive Work Environment Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Company Overview Hiring good people, training them for excellence, and giving them room to grow is what sets us apart from others. We are looking for friendly, dependable, honest, hardworking individuals to complement our positive culture and team. At So Hospitality Group, we want to bring together caring, intelligent, innovative people who love to serve and lead others and are looking to join a growing company. So Hospitality Group currently consists of Drunken Fish, Kimchi Guys, and 612North Event Space Catering, we are located in multiple cities and growing, so your opportunities are endless Job Summary We are looking for a dedicated IT Support Specialist (ITSS) with a passion for the hospitality and restaurant industry. In this role, you will be pivotal in ensuring the seamless operation of our IT systems. If you're a mid-career professional looking to make a meaningful impact and grow your career with us, we encourage you to apply. We're on a mission to elevate our operations through innovative IT solutions, and we need your skills to make it happen. Responsibilities will include, but are not limited to: Provide IT support and troubleshooting for hardware, software, and network issues; including internet, phones, printers, copiers, etc. Manage and maintain WAN/LAN networks to ensure reliable connectivity Support and maintain POS systems, specifically Toast POS, troubleshooting issues as they arise and negotiating additional equipment as it is needed Build, create, and manage menus within the back-end of the POS system for all restaurants and event spaces, existing and new Manage the guest loyalty points system by monitoring for fraud and adjusting points upon investigation Perform regular system updates, backups, and preventive maintenance on all company IT related equipment Assist with the integration of new technologies into our existing infrastructure Provide on-site training and support to restaurant managers and staff on IT-related matters Set new team members up for success by their start dates by; creating Microsoft login profiles, coordinating phone extension updates, and ensuring all technical devices are working properly Collaborate with team members to implement IT solutions that enhance operational efficiency Assist all restaurants with managing Restaurant 365 Inventory systems Ensure all new restaurants and locations are set up to run correctly and efficiently, specifically with Toast POS and Restaurant 365 Inventory systems Attend off-site events for all restaurants as necessary to set up computers, POS, Wi-Fi hotspots, etc. Be on-call to troubleshoot technical issues as the arise, and be willing to promptly travel to the restaurants to ensure quick and efficient service to the team members All other duties as assigned by the Director of Operations Additional Items Work as an integral part of the So Hospitality Group team and culture Create and continuously reinforce positive and safe work environment Act as role model for company standards, upholding all policies and procedures within the company Required to handle special projects as assigned and understands that by no means is an exhaustive list Preferred Qualifications CompTIA certifications preferred Strong knowledge of WAN/LAN networking and hardware troubleshooting. Experience with Toast POS system programming is a plus Experience with RingCentral phone system is a plus Excellent problem-solving skills and the ability to think on your feet Exceptional communication skills, with a knack for explaining technical issues to non-technical users Ability to work independently and as part of a team. 2 years prior professional experience Knowledge of computers and technical systems such as: Google Suite Products, Microsoft Word, Excel, PowerPoint, OneNote, and other common operating systems People management skills, communication and listening skills - must be flexible and adaptable to change Demonstrated time management and organizational skills Must be internally motivated and detail oriented and have a passion for teaching others Must be able to work a flexible schedule including days, nights, weekends and holidays as needed Join us and be a key player in enhancing our technology-driven future within the growing hospitality industry So Hospitality Group

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