Job Description

Primary Purpose: Systems Administrator - End User Computing Services is a key leadership role within the IT Infrastructure organization, responsible for solutions that enable all employees to be productive through user-centric services. The role involves developing an end user computing services team, defining procedures, setting service standards, and establishing SLAs. It requires a self-starter with strong technical skills, customer service focus, and a drive for continuous improvement and global support optimization. Key Responsibilities:

• Lead a team managing, provisioning, and securing FOCO’s end user devices, including laptops, PCs, and mobile devices.
• Support collaboration technologies such as email, OneDrive, Teams, SharePoint, and video conferencing.
• Collaborate with the Service Desk on incident and request tickets, utilizing data and metrics for decision-making.
• Generate reports on service performance and quality for IT leadership.
• Enhance user awareness of IT services through training, documentation, and communication initiatives.

Required Skills:

• Knowledge of ITIL and ITSM processes.
• Strong understanding of Windows and Apple (iOS/iPadOS & MacOS) hardware and OS.
• Proficiency with Microsoft Office 365, Teams, Adobe Creative Cloud.
• Experience with device management technologies like Microsoft Intune, SCCM, Workspace ONE, JAMF.
• Knowledge of VDI solutions such as VMware Horizon View or Windows 365 Azure Desktops.
• Familiarity with project management tools like Jira, Zendesk, Asana.
• Ability to lead global teams and manage external service providers.
• Excellent communication skills for diverse audiences.
• Willingness to travel domestically and internationally.

Education & Experience:

• Bachelor’s Degree
• 4+ years managing Endpoint Devices
• Knowledge of IT systems
• Experience in retail/eCommerce or remote workforce environments is a plus.

Core Competencies:

• High energy, multitasking ability.
• Interpersonal skills and tactfulness.
• Initiative and responsibility.
• Excellent communication.
• Organizational skills and detail orientation.
• Technical understanding translated into accessible terms.
• Service orientation with assertiveness.
• Time management.
• Self-motivation and results-driven attitude.

We Offer:

• Career growth opportunities.
• Inclusive environment with diverse perspectives.
• Challenging, impactful work.
• Global benefits.

Join FOCO! Our passionate, talented team is shaping the fan experience of tomorrow. The ball is in your court now. #J-18808-Ljbffr FOCO

Job Tags

Remote job,

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