Job Description
Salary: Based on Experience
Position: Medical Receptionist
Classification: Hourly
Position Summary:
The Medical Receptionist is responsible for greeting patients, entering accurate data, answering phones, scheduling appointments, and returning emails to ensure compassionate patient care.
Primary Responsibilities
• Answer, scribe, and transfer incoming communication and inquiries by phone and email
• Notifying providers of patient arrivals
• Respond and comply with requests for information
• Schedule, confirm, and maintain timely appoints of patients via phone, online, and patient portal
• Verify insurance information and verify co-pays, deductibles, and balances
• Inform patients of medical office policies and procedures
• Virtual back-office support with chart prep, insurance verification, and pre-authorizations, as needed
• Respond to incoming medical record requests
• Maintain patient confidentiality at all times
• Maintaining office inventory and equipment by anticipating supply needs
• Perform other duties as assigned
Knowledge, Skills, and Abilities:
● Knowledge of medical terminology, procedures, and diagnoses preferred
● Understand general administrative processes
● Ability to multitask within a high-functioning, fast-paced, multidisciplinary medical center
● Working knowledge of healthcare insurance preferred
● Knowledge of EMR preferred
● Individual must be skilled in verbal and written communication skills, able to read from a script
● Able to develop good customer relationships to achieve customer satisfaction
● Ability to self-manage and be productive with minimal supervision
● Project management
● Attention to detail
● Cheerful attitude
Qualifications:
● High School Diploma required
● 1-2 years experience in a medical clinic
Essential Functions/Physical Requirements:
The requirements below are required with or without reasonable accommodations:
● Ability to tolerate walking, standing, and sitting throughout the day.
● Ability to meet the attendance requirements for the position.
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