Job Description

Job Description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

This position is primarily based in a location within PNC's footprint. Responsibilities require time in the office or in a field on a regular basis. Some responsibilities can be performed remotely. Additional locations may be considered.

As a Product Owner II within PNC's Technology Organization, you can be based in Pittsburgh PA, Strongsville OH, Birmingham AL, Phoenix AZ or Dallas TX.

We are seeking a proactive and strategic Product Owner to join our Customer Identity & Access Management (CIAM) Analytics & Monitoring team at PNC. In this role, you will be responsible for defining and executing the roadmap for enhancing identity and access management solutions, driving improvements in analytics and monitoring to ensure a secure and seamless customer experience. You will collaborate closely with cross-functional teams, including engineering, data science, security, and operations, to ensure that our CIAM systems are continuously evolving to meet business and customer needs. Key Responsibilities:

Product Strategy & Vision:
Lead the development and execution of the product vision and strategy for CIAM Analytics and monitoring tools. Define the product roadmap and set priorities based on business objectives and customer feedback.

Stakeholder Management:
Work closely with internal stakeholders including security teams, risk management and product managers to ensure that product requirements align with organizational priorities.

Requirements Definition:
Gather, analyze, and prioritize business and technical requirements for new features, system enhancements, and reporting capabilities within the CIAM landscape.

Analytics and Monitoring Expertise:
Oversee the design and implementation of data-driven insights and reporting tools that track key identity and access management metrics, including authentication success/failure, fraud detection, and account recovery processes, to a name a few.

Continuous improvement:
Identify opportunities for optimization and automation in monitoring processes. Work closely with engineering and data science teams to drive innovations that improve performance, security, and customer experience.

Agile Product management:
Act as the agile product owner for the team, managing the product backlog, sprint planning, and execution of deliverables. Foster collaboration within cross functional teams to ensure timely product delivery.

Model Governance:
Implement and enforce model governance standards, ensuring that analytics models are accurate, regularly updated and adhere to compliance regulations.

Qualifications:
Experience: 5+ years of experience in product management preferred , with a strong focus on CIAM, security analytics, or identity management systems.

Technical Understanding:
Solid technical background, with knowledge of identity and access management technologies, fraud detection systems and data analytics tools (for example: tableau & power bi)

Data-Driven mindset:
Expertise in working with data science teams to drive data-centric decision-making and advanced analytics solutions.

Data Governance and Quality:
Ensure data products meet the required standards, including data quality, security, and governance. This involves validating designs to meet business and operational requirements.

Agile Methodologies:
Experience managing products in an agile environment with hands-on experience in backlog management, authoring user stories, prioritizing the team backlog within sprints and sprint planning. Ensure traceability between requirements, features and user stories.

Collaboration & Communication:
Strong interpersonal and communication skills with a demonstrated ability to build relationships across teams and drive alignment on key initiatives.

Certifications:
PMP, Scrum Product Owner, or other relevant certifications are a plus.

Preferred Skills:
Experience with CIAM tools and platforms such as Okta, Transmit, Ping Identity or similar.

Familiarity with regulatory requirements for data privacy & security in the financial services industry.

***PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position***

Job Description

• Owns the vision and the definition of the product. Serves as the voice of the customer. Provides guidance to concentrate the Scrum Team(s) effort on correct priorities based on business value.
• Defines and conveys the vision to the team(s) in order to address client requirements to meet business objectives.
• Accountable for the creation of and the integrity of the product backlog. Prioritizes and leads grooming of the product backlog.
• Works in partnership with the Scrum Master(s) to ensure items are worked on in accordance with the product backlog. Serves as the primary point of contact for questions from the team(s).
• Accepts delivery of working product from the Scrum Teams(s). Reviews and validates Scrum Team(s) working product. Socializes the delivery of business value and outcomes of the iteration to various stakeholders.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills Accountability, Customer Solutions, Data Visualization, Prioritization, Scrum, User Experience (UX) Design

Competencies Agile Development, Business Acumen, Design Thinking, Innovation, Interpersonal Relationships, IT Standards, Procedures & Policies, Managing Multiple Priorities, Matrix Management, Organizational Leadership, Planning and Organizing, Solutions Development

Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education Bachelors

Certifications No Required Certification(s)

Licenses No Required License(s)

Pay Transparency

Base Salary: $55,000.00 – $119,025.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 04/30/2025, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Job Tags

Holiday work, Full time, Temporary work, Part time, Work experience placement, Remote job,

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