Job Description

Job Description

Job Description

1 Touch Office Technology is currently seeking a Production Printer Technician who is skilled in repairing and maintaining Ricoh Production Copiers and Printers for the Los Angeles area.

If you are a self-driven, service expert who is detail-oriented and capable of multi-tasking, we want to talk to you!

Essential Job Duties

• Responsible for a full range of repairs and service procedures on high-speed digital copiers/printers, full-color copiers/printers, and segment 1 through 4 devices as needed.
• Diagnostics, installation, troubleshooting, machine modifications, software upgrades, removal, and retrofits on a wide range of production machines including Ricoh, Xerox and Brother.
• Providing high-quality technical support and expertise by completing each service call according to service agreements and requirements
• Effectively complete all territory assignments and developing options to resolve unexpected problems
• Participates in training to remain up to date with new products and procedures.
• Provide specialist service to other field service technicians for unresolved technical problems/issues
• Provide technician support to our sales team members to effectively maximize equipment leads and upgrade opportunities
• Working in a fast-paced environment

Qualifications

• 2-6 years minimum of relevant experience
• Must have experience with servicing and repairing production level office equipment such as copiers, printers
• Applicants with any advanced Ricoh Production Print certifications are highly preferred
• Strong computer knowledge
• Excellent customer service communication skills are essential
• Strong problem-solving and mechanical/electrical skills
• Highly motivated and capable of working independently in the field
• Must possess a valid driver’s license with a clean driving record. A company car will be provided.

Benefits

• Advancement and growth into leadership roles
• Team-player environment
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA/HSA programs
• Company car for work and personal use

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