Job Description
Vaco is hiring an experienced Salesforce QA Tester for a direct hire opportunity based in the Cincinnati area.
***This position requires working onsite in the office in Cincinnati, OH (no remote work)
The Salesforce QA will support Salesforce enhancements across Sales Cloud, Service Cloud, and Field Service. This role combines hands-on QA ownership, user enablement, and cross-functional collaboration within a dynamic, growing organization.
Key Responsibilities
Quality Assurance
- Lead QA efforts for Salesforce updates across Sales Cloud, Service Cloud, and Field Service.
- Develop and maintain regression test plans for Flows, Apex triggers/classes, validation rules, screen flows, and automation.
- Coordinate and execute end-to-end UAT for new releases, field service configurations, and mobile app updates.
- Validate data integrity and relationships across key Salesforce objects such as Work Orders, Service Appointments, and Maintenance Plans.
- Test integrations between Salesforce and external systems (ERP, email, document generation, and third-party platforms).
- Partner with IT Product Owners and other team members to verify acceptance criteria and resolve issues before deployment.
End-User Training & Enablement
- Design and deliver engaging training programs for office and field technician users.
- Create user guides, quick-reference materials, and instructional videos.
- Host hands-on sessions for technicians, coordinators, and managers focused on Field Service Mobile, Work Orders, and scheduling workflows.
- Translate technical release notes into clear, user-friendly updates.
- Track adoption metrics (logins, feature usage, error rates) and adjust training as needed.
- Serve as a Salesforce subject matter expert, helping users troubleshoot issues and sharing feedback with IT.
Cross-Functional Collaboration
- Partner with business stakeholders to define test cases that reflect real-world operations.
- Collaborate with IT on solution design to ensure functional alignment with user needs.
- Participate in release management cycles - from sandbox testing to production validation.
- Identify ongoing training opportunities based on QA findings, support tickets, and system enhancements.
Qualifications
- 3 years of hands-on Salesforce experience (Field Service experience strongly preferred).
- Strong knowledge of Salesforce data model, automation tools (Flows, Process Builder, Apex), and security/permissions model.
- Proven experience managing QA and UAT processes in Salesforce environments.
- Excellent communication and documentation skills - able to explain technical updates clearly to end users.
- Familiarity with Jira and Agile project methodologies.
Preferred:
- Salesforce Administrator certification
- Experience with test automation tools
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal .
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .
- Virginia residents may access our state specific policies here .
- Residents of all other states may access our policies here .
- Canadian residents may access our policies in English here and in French here .
- Residents of countries governed by GDPR may access our policies here .
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
Job Tags
Work at office, Local area, Remote work,