Job Description

Location: Chicago, Illinois (hybrid 1-2 days/ week on-site)

Job ID: 170932

Job Overview:

This position is part of the Employee UX (EUX) team and will collaborate closely with designers and UX project managers to create a best-in-class user experience for frontline employees. The researcher will lead efforts to develop and execute research plans, methodologies, and deliver actionable insights that inform the UX process from discovery through design delivery.

Responsibilities:

• Facilitate and document relevant feedback during design reviews.
• Lead data collection efforts and oversee data analysis and synthesis using industry-standard techniques.
• Design and implement research studies, including developing methodologies and data collection instruments.
• Plan and execute field visits to shadow users in ethnographic states.
• Prepare and deliver research reports, presentations, and other research deliverables.
• Interpret research findings and provide actionable insights to stakeholders, capturing insights in the research repository.
• Collaborate with cross-functional teams to integrate research findings into decision-making processes.
• Plan and facilitate workshops using established frameworks.
• Mentor junior researchers and provide guidance on research best practices.
• Actively contribute to team culture and research operations.
• Stay updated on emerging trends and methodologies in the field of research.

Qualifications:

• Bachelor's or Master's Degree in a related field.
• Strong analytical and critical thinking skills.
• Excellent written and verbal communication skills.
• Proven leadership and diplomacy skills.
• Experience with product strategy and leading generative research.
• Proficiency in leading workshops and developing research templates.
• Ability to anticipate research needs throughout a product lifecycle.
• Experience with research repository and research operations is a plus.
• Knowledge of airline processes and user groups is highly desirable.
• Ability to develop strategic workshops and create actionable insights from findings.
• Expertise in creating research deliverables such as personas, journey maps, and other materials.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $55-70/ HR W2

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com

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