Job Description

JOB SUMMARY: Responsible for application, operational, and technical support for back office applications onboard the vessels and across all brands. Provides thought leadership and day to day operational support for research and development and new technology rollouts to the ships. Expected results include implementation of system enhancements, internal/external development and support efforts, and support of the shipboard lab environment.

DUTIES & RESPONSIBILITIES:

• Provide varying levels of production support for the following applications: Fidelio, Micros, Simphony, Apass, Embarkation, Gangway Security, other Point of Sale Systems, VING, Avero, Mobile Applications, Key Cards, and RFID.
• Operate in all phases of the research, planning and implementation of technical solutions that will meet present and future systems needs of regional shoreside offices and shipside departments within the context of corporate needs and goals.
• Lead shipboard projects (upgrades, dry docks, NewBuilds, enhancements), requiring server/application builds in our lab environments and on site shipboard deployments.
• Oversee day to day operations of shipboard Lab and testing environments. Work with teams responsible for equipment and associated processes.
• Maintain a high level of expertise with back office applications in the cruise and hospitality industries.
• Seeks the most effective alternatives to present to executives in order to meet the needs of the business and the ships.
• Perform other job related functions as assigned.

QUALIFICATIONS

DEGREE TYPE: Bachelor's Degree

FIELD(S) OF STUDY: IT, Engineering or related field

EXPERIENCE:

• Minimum 3 years of experience in support of packaged applications and back office applications and technical systems.
• Preferred experience with shipboard application systems and projects.
• Previous cruise industry experience required.

COMPETENCIES/SKILLS:

• Ability to independently handle assigned projects, operations, implementations, documentation, and production support.
• Excellent written and verbal communications skills
• Ability to work with internal business owners and vendors on system specifications, requirements and recommendations. Interpersonal skills to work effectively in a team based environment.
• Ability to travel up to 25% per year

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