Overview Senior UX Researcher to lead strategic research for a major initiative aimed at modernizing the digital banking experience. Contribute directly to shaping intuitive, user-friendly digital products. The ideal candidate is proactive, highly organized, emotionally resilient, and thrives in a collaborative, cross‑functional environment. Responsibilities Lead end‑to‑end research initiatives including usability testing, surveys, nomenclature studies, and more. Apply both qualitative and quantitative methods to uncover insights that influence product strategy. Develop and execute research plans that address team questions and project goals. Synthesize complex data into clear, actionable findings for cross‑functional teams (design, product, content across US and CA markets). Communicate findings effectively across all levels, including executive stakeholders. Champion inclusive and transparent research processes and foster team alignment. Qualifications Proven experience in user experience research with a strong portfolio. Expertise in qualitative and quantitative research methods, usability testing, and strategy. Excellent communication skills and ability to influence stakeholders. Experience working across multiple markets (e.g., US and CA) is a plus. Job Type & Location Contract position based out of Chicago, IL. Hybrid work model. Pay & Benefits Hourly rate: $60.00 – $70.00/hr. Benefits are subject to eligibility and include medical, dental & vision, 401(k), life insurance, disability, HSA, transportation, employee assistance, and PTO. Application Deadline Anticipated closure: November 21, 2025. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law. #J-18808-Ljbffr TEKsystems
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